Customer Management

First of all Customer Management Interface Consisting Features likewise :

Self – Care Portal
Call History – CDR
Invoice Viewing

So, Customer Account Configuration Management is defined in the system under the “User Management” –>“Customers” menu. There we can add, edit and delete End User Details.

Customers Listing

Listing of Customer can be done in many different manners, likewise:

Company Name
Login User name
Name
IP address
Account ID
SIP User
Status

furthermore User has Action Buttons like :

Edit Customer’s Details
Delete Customer
Admin User and Reseller users Can switch over different Login
Account Statement
Call Analysis
Payment Management and Processing

Export Button is to download listed users details in file which can be downloaded in five different formats listed below.

CSV
PDF
TXT
XLSX
XLS

Customer ADD

Furthermore, ADD Customer Button provides to an Add New Customer in the system. Following options are available as per below

Customer Type	Two option Button of which one can be selected “LIVE” or “DEMO”	Alphanumeric data supported. and its mandatory
Web Access User Name	In this define Customers Username to access web Portal	Supports Alphanumeric value max length 30. and its mandatory
Web Access Password	Define Customers Password to access web Portal	Supports Alphanumeric value max length 30. Must have one cap letter, one number, one special character minimum length of 8 character. and its mandatory
Customer Tariff	This is a dropdown display, a list of customer tariff plans already in the system. select any Tariff plan.	This supports alphanumeric string and it is mandatory.
Billing Type	This is a drop-down selection having two options: “Prepaid” or “Postpaid”	This supports alphanumeric string and it is mandatory.
Payment Term From Invoice Date	This is the Dropdown list for the date selection from months for payment term having the “1” – “30” option.	This supports alphanumeric string and it is mandatory.
Max Credit Limit	This Defines Maximum Credit Limit for Customer	This support numeric value and it is mandatory
Billing in Decimal	This defines Upto what decimal points billing has to do	This support numeric value and it is mandatory
VAT /Tax Flag	This is Dropdown selection having Three options: “NONE” , “VAT” , “TAX” whichever is applicable.	This supports alphanumeric string and it is mandatory.
Maximum Call Session	This defines Max number of call sessions .	It support Numeric value and its mandatory.
Call Session Per Second	this defines how many call session in one second.	it support Numeric value and its mandatory.
Codec Checking
Codec List
Call With Media	Define With Media applicable or not .either “Yes” or “No”.	It Supports Binary “0” or “1”
Don’t Allow Call With Loss Route
Change CLI Base On DST Prefix
Maximum Call Duration

Name	This Define Name of the new Customer User	This Supports alphanumeric value and Its Mandatory.
Company	This Define Company Name of the Customer	This Supports alphanumeric value and Its Mandatory.
Email Address	This Defines Email Address of new Customer.	This Supports alphanumeric value Max limit is 30 characters. And should be in valid Email Address Format.
Address	This Defines Address of new Customer .	This Supports alphanumeric value Max limit is 200 characters. Format.
Phone Number	This Defines Phone Number of new Customer User.	This supports Integer value. Should be a valid phone number of 10 digit Its Mandatory.
Country	This Defines Country of new System User. Having Dropdown list of countries for selection.	This Supports alphanumeric value.
PIN	This defines Pin Code of resellers defining address	This Supports alphanumeric value And should be in valid PIN Number.

Customer Configuration Management

Account Configuration Management of Customers is furthermore categorized likewise:

Customer Details (EDIT)
Customer IP’s Devices
Customer SIP Users Devices
Dialing Routes
Source Number Translation Rules
Destination Number Translation Rules
DID Calls Source Number Translation Rules
DID Calls Destination Number Translation Rules

Customer Details (EDIT)

Customer IP’s Devices Add

Account Code	This is customers Account code which is system generated and can’t be updated	Alphanumeric value
IP Address	Define IP Customer’s IP Address	Alphanumeric value in correct IP Address format supported
Description	Brief Descripting about Customers IP	Alphanumeric value
Dial Prefix	Prefix Which customer can Dial	Alphanumeric value
Maximum Call Sessions
Call Sessions Per Second
Status	This defines Status of the Customers Either. “Active” or “Inactive”	It Supports Binary “0” or “1”.

Customer SIP Users Devices ADD

Account Code	This is customers Account code which is system generated and can’t be updated	Alphanumeric value
SIP Device Login	Defines Login Name to SIP Device	Supports Alphanumeric value
SIP Device Secret	This Defines Password for SIP Device	Alphanumeric value
Extension No		Alphanumeric value
Voice Mail	This defines Status of the Customer Voice Mail Either. “Active” or “Inactive”	It Supports Binary “0” or “1”.
Email Address For Voice Mail	This defines email Address of customers Voice Mail	Alphanumeric value
IP Address	Define IP Customer’s IP Address	Alphanumeric value in correct IP Address format supported
Maximum Call Sessions
Call Session Per Second
Status	This defines Status of the Customers Either. “Active” or “Inactive”	It Supports Binary “0” or “1”.

Dialing Routes

Account Code	This is customers Account code which is system generated and can’t be updated	Supports Alphanumeric value
Routes	This is the Dropdown selection consisting list of routes already available in the system.	It Supports Alphanumeric Value and its Mandatory
Dialing Pattern	This Defines Dialing Pattern	It Supports Alphanumeric Value and its Mandatory

Source Number Translation Rules

Similarly Destination Number Translation Rules,DID Calls Source Number Translation Rules,DID Calls Destination Number Translation Rules can be added or deleted.