OV500 supports three levels hierarchy of User Such System User, Reseller, and Customer. Each individual account with a self-care Portal and each account holds different roles and permissions controlled by the higher level account.

System User

System Users are further categorized such as “Admin”, “Sub-Admin” and “Accounts”. “Admin” type user can manage the all modules of the system those functionalities are as…

1. 1. Manage all other levels
   2. Provide Support
   3. Rates Management
   4. Manage Tariff With or without Bundle
   5. Customer Support
   6. DID management
   7. Advanced Routing
   8. Dial Plan
   9. Caller ID and Dialing Pattern Management
   10. Account Statement and Call Log
   11. Quality Reports

Reseller

System Provides Reseller Management Interface Consisting Features as follows

1. 1. Can switch over different Child Reseller
   2. Manage Customer
   3. Tariff and Rates Management
   4. Account Statement
   5. Call Analysis
   6. Make payments for child reseller and customer

Customer

System Provides Customer Management Interface Consisting Features as follows

1. 1. Self – Care Portal
   2. Call History – CDR
   3. Make Payment